Terms & Returns
Service Description
Carol Martin offers a range of original and commissioned artworks. By using this website you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Currency
All prices are in Australian Dollars and include Goods and Services Tax (GST).
Terms of Payment
Once you have enquired about an original artwork and confirmed that you would like to purchase it, Carol will send an invoice that with the payment options. Payments can be made in person, over the phone or via bank transfer. Once Carol has received the payment the artwork will be dispatched.
For commissioned artwork, 50% of the cost is required upfront, a further 25% on completion and the final 25% on delivery. Payments can be made in person or via bank transfer.
Delivery Policy
Carol Martin offers pickup and delivery.
Local Pick Up
If you choose to collect your purchase from Carol Martin pick up can be arranged by appointment. In most cases local pick up will be available within 48 hours of purchase or completion for commission artwork.
Delivery by Australia Post or Courier
Artworks will be sent via Australia Post or courier and will be posted once payment is received. The courier service will provide you with tracking information and estimated times of delivery once collected. Insurance is the responsibility of the purchaser. We recommend insurance at all times. On request we will arrange an insurance quote.
Refunds/Returns policy
We ask that you choose your artwork carefully. The purchase of an original or commission Carol Martin artwork is final. If you have a change of mind about the artwork you have purchased, you will not be offered a refund. You will receive a photo of your commissioned artwork before delivery to ensure that you’re happy with the final product.
Cancellation or Variation
An order may be cancelled or varied by the Customer only if such cancellation or variation is accepted by Carol Martin in writing and any such cancellation or variation shall only occur on terms which will provide for Carol Martin to be compensated by the Customer against any costs or loss (including but not limited to loss of profit) incurred
Disclaimer
While every endeavour has been made to supply accurate information, errors and omissions may occur. Any description is for illustrative purposes only and there may be small discrepancies in the colour of the Goods supplied.